Once you have placed your order we will process it on the day of receipt. Your dispatch confirmation, included with a track & trace code, will be sent to the email address on your online account.
Please note that due to the coronavirus pandemic, delivery may take longer than normal. We apologise in advance for any potential delays in delivery. We do not offer free returns.*
|Country||Deliverytime||Shipping Cost||Free Shipping|
|Europe||2-3 workdays||€10.95||Free over €200|
|Outside Europe||5-10 workdays||€24.00||Free over €250|
Deliverytime: 1-2 workdays
Shipping cost: Free
Deliverytime: 2-3 workdays
Shipping cost: €10,95
Free shipping: Over €200
Deliverytime: 5-10 workdays
Shipping cost: €24,00
Free shipping: Over €250
We have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unworn and in the same condition as it was when received. It must also be in the original packaging.
Please send us an email to firstname.lastname@example.org so we can provide you with a return label.
Our return address is:
- The cost of return shipment are for the buyer
- If the product is worn or damaged we cannot take back
- If we have received your return, we will happily refund the amount within 7 days back to your account.
PaymentsWe accept the following payment methods:
- Bank Transfer
Bank Transfers can take up to 2 workdays.
ExchangeWould you like to exchange your boots for another size? You can do that too.
With your order, you should find a return form. Clearly mark that you want to exchange for a smaller/larger size, or even a different model. Lost this form? Don't worry! Send an email to email@example.com explaining that you want to exchange the shoes and let us know which size you need!
Send us an email to firstname.lastname@example.org and we'll send you a returnlabel. You can then send the boots by post to your nearest postal service. Once we've received your return, we'll make sure that a new pair will be sent your way (provided that they're in stock).
CUSTOMER SERVICE ?
Als er vragen zijn horen wij dit graag. Email het juiste email adres zodat dit sneller in behandeling genomen kan worden. Wij streven om binnen 48 uur te reageren op alle mails.
If you have any questions, please feel free to contact us in Dutch or English. We are available through the following emails. We aim to reply on all mails within 48 hours.
WHOLESALE & COMMERCIAL SALES
WANT TO WORK WITH US?
We are currently seeking interns in: Marketing, Sales and Social media. If you are interested in any of the above positions or have general career inquiries please email your resume and cover letter to email@example.com
Our shoes are in EU sizes and they run normally. Still doubting about which size you need? Have a look at the table below. All our shoes are unisex, so using removable soles may help people with smaller feet fit better into some of our models.
Please note: For the centimeters in the first column, the measurements are taken from the insole of the shoes. Remember that your feet also need some room to move.